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Lost and Damaged Baggage (Lost&Found)
 

If your baggage does not arrive on the reclaim belt, or arrives damaged or tampered with, you must report it at the Lost&Found office before leaving the baggage reclaim area at Torino Airport. The office issues the PIR (Property Irregularity Report), the official document that starts the search for your baggage and is essential for any refund request to your airline.

The Lost&Found offices are located on the Arrivals level, within the baggage reclaim area, and are operated by the handling companies working on behalf of the airlines.

Did you leave a personal item at the airport or on board? That is a different service: please see the Lost Property page.

Lost or damaged baggage: what to do immediately

The report must be filed as soon as you arrive, as soon as you notice the loss or the damage, and in any case before leaving the baggage reclaim area. Leaving the airport without opening the file makes it far more difficult to recover your baggage and obtain a refund.
 

  • 1. Identify your handler. Each airline works with a different handling company: check the contact list below to find out which office to go to.
  • 2. Go to the Lost&Found office on the Arrivals level, in the baggage reclaim area.
  • 3. Show your documents: boarding pass, ID document and the baggage tag issued at check-in.
  • 4. File the PIR (Property Irregularity Report): your baggage is entered into the international tracing system and you are given a file reference number.
  • 5. Keep a copy of the PIR together with your boarding pass, baggage tag and receipts for any expenses incurred.
  • 6. Submit your claim to the airline: the PIR starts the search for your baggage, but the refund request must be sent to the carrier you flew with.
     

Baggage is traced and handled by the airline and its handling company. Torino Airport, as airport operator, is not responsible for baggage transport and cannot intervene in individual cases.

Lost&Found offices: contacts and opening hours

Both offices are located on the Arrivals level, close to the baggage reclaim area.
 

SAGAT Handling

Opening hours 8.00 – 24.00
Baggage delivery 9.00 – 12.00 / 14.00 – 21.00
Phone +39 011 5676200
E-mail lost.found@sagat.trn.it


Airlines served: Air Dolomiti, Air Nostrum, British Airways, Dan Air, Eurowings, FlyOne, Neos Air, Ryanair, Turkish Airlines, Volotea, Vueling Airlines, Wizz Air.
 

Aviapartner

Opening hours 10.00 – 12.00 / 18.00 – 23.30
Baggage delivery 10.00 – 12.00 / 18.00 – 22.00
Phone +39 011 5676785 Fax +39 011 5676753
E-mail trn.ll@aviapartner.aero


Airlines served: Air France, Ita Airways, KLM, Lumiwings, Royal Air Maroc

Opening hours may change in the event of delayed flights or operational changes.

Damaged baggage, delayed delivery or missing items

The type of report depends on the problem you experienced, but the first step is always the same: file the PIR at the Lost&Found office before leaving the arrivals area.

Your baggage has not arrived

What to do
File the PIR at the Lost&Found office: your baggage is entered into the international tracing system and, once found, it is delivered to the address you provided.

What to keep
A copy of the PIR, your boarding pass and the baggage tag.

Your baggage is damaged

What to do
Report the damage before leaving the arrivals area and take photographs of the suitcase and its contents before carrying out any repair.

What to keep
Photographs of the damage, a copy of the PIR and any repair estimates.

Items are missing from your baggage

What to do
State the missing contents in the PIR, describing the items and their value in detail.

What to keep
A copy of the PIR and proof of purchase of the missing items.

Your baggage is delivered late

What to do
Keep your PIR file open until delivery and provide the address where you wish to receive your baggage.

What to keep
Receipts for essential expenses incurred while waiting.

Claim deadlines

Financial claims must be submitted directly to the airline. Under the Montreal Convention the indicative deadlines are 7 days from delivery in the case of damaged baggage and 21 days in the case of delayed delivery. For information on passenger rights you can consult the website of ENAC, the Italian Civil Aviation Authority.

Frequently asked questions

What should I do if my baggage does not arrive at Torino Airport?

Go straight to the Lost&Found office of the handler serving your airline, on the Arrivals level, and file the PIR before leaving the baggage reclaim area.
 

What is the PIR?

The PIR (Property Irregularity Report) is the official document recording the loss, delay or damage of your baggage. It starts the search and is required for any refund request.
 

Where is the Lost&Found office at Torino Airport?

On the Arrivals level, within the baggage reclaim area. There are two offices, operated by SAGAT Handling and Aviapartner, depending on the airline you flew with.
 

Which office should I go to?

It depends on your airline: SAGAT Handling serves Ryanair, Wizz Air, Volotea, British Airways and Turkish Airlines, among others; Aviapartner serves Air France, ITA Airways, KLM, Lumiwings and Royal Air Maroc.
 

I have already left the airport: can I still open a file?

It is always preferable to file the PIR at the airport. If you have already left, contact the handler's Lost&Found office or your airline as soon as possible.
 

What is the difference between lost baggage and lost property?

The Lost Baggage service covers hold baggage that is not delivered or is damaged during the flight. The Lost Property service covers personal items left behairport or on board the aircraft.
 

Who is responsible for lost baggage?

Responsibility for baggage transport lies with the airline, which operates through its own handling company. The airport operator does not manage individual baggage claims.